Kuswanto, Adi, Gunadarma University, Indonesia

• Vol 14, No 2 (2009) - Article
  SERVICE QUALITY INFLUENCE ON CUSTOMER SATISFACTION LEVEL
  Abstract  PDF
• Vol 14, No 2 (2009) - Article
  Pengaruh Kualitas Layanan Terhadap Tingkat Kepuasan Nasabah
  Abstract  PDF