APAKAH IKLIM ORGANISASI DAN KEADILAN ORGANISASI BERPENGARUH TERHADAP WORKPLACE INCIVILITY PADA PEKERJA?
Universitas Gunadarma
Indonesia
Abstract
Workplace incivility merupakan perilaku menyimpang berintensitas rendah dengan maksud ambigu untuk merugikan target. Perilaku ini masih sangat sedikit diberi perhatian, terutama di Indonesia, disebabkan terlalu ambigu sehingga dianggap sebagai hal yang biasa saja dan tidak memiliki dampak. Padahal, jika dibiarkan dapat menyebabkan pekerja mengundurkan diri, kerugian finansial bagi organisasi, hingga depresi. Oleh sebab itu penelitian ini bertujuan untuk mencari kontribusi dari dua variabel yang dapat mempengaruhi workplace incivility, yaitu iklim organisasi dan keadilan organisasi. Penelitian ini menggunakan pendekatan kuantitatif dengan menggunakan teknik purposive sampling, dengan subjek sebanyak 129 orang pekerja. Workplace incivility diukur menggunakan Indonesian Incivility Behavior Scale oleh Handoyo (2018), iklim organisasi menggunakan Organizational Climate Scale oleh Stringer (2002), dan keadilan organisasi menggunakan Organizational Justice Scale oleh Niehoff & Moorman (1993). Teknik analisis data yang digunakan ialah analisis regresi berganda. Hasilnya iklim organisasi dan keadilan organisasi memiliki kontribusi yang sangat signifikan terhadap workplace incivility sebesar 12,8% dengan pengaruh yang negatif, dimana 87,2% berasal dari variabel lain yang tidak diteliti dalam penelitian ini. Diharapkan penelitian ini dapat membantu organisasi untuk mengatasi workplace incivility, sehingga kerugian yang terjadi bisa diminimalisir
Keywords
References
Abdollahzadeh, F., Asghari, E., Ebrahimi, H., Rahmani, A., & Vahidi, E. (2017) How to prevent workplace incivility? Nurses’ perspective. Iranian Journal of Nursing and Midwifery Research, 22, 157-163. doi: 10.4103/1735-9066.205966
Akram, T., Lei, S., Haider, M. J., & Hussain, S. T. (2020). The impact of organizational justice on employee innovative work behavior: Mediating role of knowledge sharing. Journal of Innovation & Knowledge, 5(2), 117-129. doi: 10.1016/j.jik.2019.10.001.
Andersson, L. M., & Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. The Academy of Management Review, 24(3), 452-471. doi: 10.2307/259136
Anugrah, D. M. A., & Handoyo, S. (2018). Hubungan workplace incivility behavior dengan pscyhological well-being dan psychological distress pada karyawan sales di Indonesia. Jurnal Psikologi Industri dan Organisasi, 7, 15-26.
Bartlett, J. E., Bartlett, M. E., & Reio, T. G. (2008). Workplace incivility, worker and organizational antecedents and outcomes. Academy of Human Resource Development International Research Conference, 20, 237-264
Berry, C. M., Ones, D. S., & Sackett, P. R. (2007). Interpersonal deviance, organizational deviance, and their common correlates: A review and meta-analysis. Journal of Applied Psychology, 92(2), 410-424. doi: 10.1037/0021-9010.92.2.410
Blau, G., & Andersson, L. (2005). Testing a measure of instigated workplace incivility. Journal of Occupational and Organizational Psychology (78), 595-614. https://doi.org/10.1348/ 096317905X26822
Bulutler, F., & Oz, E. U. (2009). The effect of ethical climate on bullying behavior in workplace. Journal of Business Ethics, 86(3), 424-455.
Cortina, L. M., Magley, V. J., Williams, J. H., & Langhout, R. D. (2001) Incivility in the workplace, incidence and impact. Journall of Occupational Health Psychology, 6(1), 64-80.
Cortina, L. M. (2008). Unseen injustice incivility as a modern form of discrimination in organizations. Academy of Management Review, 33, 55-75. doi: 10.5465/AMR.2008.27745097
Estes, B. & Wang, J. (2008). Workplace incivility, impacts on individual and organizational performance. Human resource Development Review, 7(2), 218-240. https://doi.org/10.1177/ 1534484308315565
Handoyo, S., Samian, S., Syarifah, D., & Suhariadi, F. (2018). The measurement of workplace incivility in Indonesia, evidence and construct validity. Psychology Research and Behavior Management, 217-226.
Hardjana, A. (2006). Iklim organisasi: Lingkungan kerja manusiawi. Jurnal Ilmu Komunikasi, 3(1), 1-36.
Hendryadi, H., & Zannati, R. (2018). Hubungan workplace incivility dan turnover intention, efek moderasi gender. INOVASI, Jurnal Ekonomi, Keuangan, dan Manajemen, 14(2), 123-133.
Holm, K., Torkelson, E., & Backstrom, M. (2015). Models of workplace incivility: The relationships to instigated incivility and negative outcomes. BioMed Research International, 11, 1-10.
Jackson, N. (2019). Organizational justice in mergers and acquisitions. Cham: Palgrave Macmillan.
Jex, S. M., Burnfield, Geimer, J. L., Clark, O., Guidroz, A. M., & Yugo, J. E. (2010). Challenges and recommendations in the measurement of workplace incivility. In J. Greenberg (Ed.), Insidious workplace behavior (pp. 239-271). New York: Taylor & Francis.
Johnson, P. R., & Indvik, J. (2001). Rudeness at work, impulse over restraint. Public Personnel Management, 30(4), 457-465. https://doi.org/10.1177/009102600103000403
Kaynak, I. (2021). The role of organizational climate in the effect of workplace incivility on revenge attention. Business, Economics and Management Research Journal, 4(2), 103-117.
Laschinger, H. K. S., Wong, C. A., Cummings, G. G. & Grau, A. L. (2014). Resonant leadership and workplace empowerment, the value of positive organizational cultures in reducing workplace incivility. Journal Noursing Economics, 32(1), 5-44.
Le Roy, J., Bastounis, M., & Minibas-Pussard, J. (2012). Interactional justice and counterproductive work behaviors: The mediating role of negative emotions. Social Behavior and Personality, 40(8), 1341-1356. http://dx.doi.org/10.2224/sbp.2012.40.8.1341
Lim, S., Cortina, L. M., & Magley, V. J. (2008). Personal and workgroup incivility: Impact on work and health outcomes. Journal Applied of Psychology, 93(1), 95-107. doi: 10.1037/0021-9010.93.1.95
Lim, S. & Lee, A. (2011). Work and nonwork outcomes of workplace incivility, does family support help? Journal of Occupational Health Psychology, 16(1), 95-111. https://doi.org/10. 1037/a0021726
Litwin, G. H. Tagiuri, R., & Barnes, L. B. (1968). Organizational climate: Explorations of a concept. Boston: Harvard Business School.
Liu, W., Chi, S. C., Friedman, R., & Tsai, M. H. (2009). Explaining incivility in the workplace: The effects of personality and culture. Negotiation and Conflict Management Research, 2(2), 164-184. https://doi.org/10.1111/j.1750-4716.2009.00035.x
Loh, J. M. I., Thorsteinsson, E. B., & Loi, N. M. (2019). Workplace incivility and work outcomes: Cross cultural comparison between Australian and Singaporean employees. Asia Pasific Journal of Human Resources, 59(2), 305-329. https://doi.org/10.1111/1744-7941.12233
Loh, J. M. I., & Saleh, A. (2022). Lashing out: Emotional exhaustion triggers retaliatory incivility in the workplace. Heliyon, 8(1), e08694. https://doi.org/10.1016/j.heliyon.2021.e08694
Lucas, T., Rudolph, C., Zhdanova, L., Barkho, E., & Weidner, N. (2014). Distributive justice for others, collective angst, and support for exlusion of immigrants. Political Psychology, 35(6), 775-793. doi: 10.111/pops.12204
Lugosi, P. (2019). Deviance, deviant behaviour and hospitality management: Sources, forms and drivers. Tourism Management, 74, 81-98. https://doi.org/10.1016/j.tourman.2019.02.014
Mazrieva, E. (2021). Indeks keberadaban digital: Indonesia terburuk se-Asia Tenggara. Diambil dari https://www.voaindonesia.com/a/indeks-keberadaban-digital-indonesia-terburuk-se-asia-tenggara/5794123.html
Meier, L. L., & Semmer, N. K. (2013). Lack of reciprocity, narcissism, anger, and instigated workplace incivility, A moderated mediation model. European Journal of Work and Organizational Psychology, 22(4), 461-475. https://doi.org/10.1080/1359432X.2012.654605
Meyer, J. P., & Allen, M. J. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychological Society, 63, 1-18. https://doi.org/10.1111/j.2044-8325.1990.tb00506.x
Miner, K. N., & Cortina, L. M. (2016). Observed workplace incivility toward women, perceptions of interpersonal injustice, and observer occupational well-being: Differential effects for gender of the observer. Frontiers in Psychology, 7, 482. https://doi.org/10.3389/fpsyg.2016.00482
Miner, K. N., Settles, I. H., Brady, C., & Pratt-Hyatt, J. (2012). Experiencing incivility in organizations, the buffering effects of emotional and organizational support. Journal of Applied Social Psychology, 42, 340-372. https://doi.org/10.1111/j.1559-1816.2011.00891.x
Nelson, K. C. (2016). Incivility as communication barrier: The effects of incivility experiences, appraisals, and context on employees’ constructive voice behavior. Master’s thesis, 956. https://opencommons.uconn.edu/gs_theses/956