DEVELOPING PERFORMANCE MANAGEMENT SYSTEM WITH BALANCED SCORE CARD APPROACH: A CASE STUDY OF PT. SMART-MODULAR BUILDING INDONESIA

Elia Oey; Daniel Tommiki; Fachrun Nisaa Widyastuti

doi:10.35760/eb.2020.v25i3.2220

DEVELOPING PERFORMANCE MANAGEMENT SYSTEM WITH BALANCED SCORE CARD APPROACH: A CASE STUDY OF PT. SMART-MODULAR BUILDING INDONESIA

Elia Oey
https://scholar.binus.ac.id/D5288/ir-elia-oey-meng-m-sc-cscp/
International Business and Management Program, Management Department, Binus Business School Undergraduate Program,Bina Nusantara University
Indonesia

Daniel Tommiki
International Business and Management Program, Management Department, Binus Business School Undergraduate Program,Bina Nusantara University
Indonesia

Fachrun Nisaa Widyastuti
International Business and Management Program, Management Department, Binus Business School Undergraduate Program,Bina Nusantara University
Indonesia

DOI: http://dx.doi.org/10.35760/eb.2020.v25i3.2220

Abstract

Performance Measurement System (PMS) is essential for any organization, as it serves as guiding compass for continuous improvement. The research is a case study in a modular concrete company refining their current PMS using Balanced Score Card approach. The research developed Balanced Score Card starting from the whole company level, and then cascaded down into 3 main company activities, design, supply and construction. Measurement for 1^st quarter of 2019 was done, and target and action plans for each activity were also set for the studied company

Keywords

Balanced Score Card; Key Performance Indicators; Performance Measurement System

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