FAKTOR YANG MEMPENGARUHI BEHAVIOR INTENTION UNTUK PENGGUNAAN APLIKASI DOMPET DIGITAL MENGGUNAKAN MODEL UTAUT2

Aries Andrianto
Magister Manajemen Sistem Informasi, Universitas Gunadarma
Indonesia

Abstract

Based on Bank Indonesia data, electronic money transactions have grown rapidly in the past 10 years. Throughout 2018, the volume of electronic money transactions was 2.92 billion transactions, growing 16,600 times compared to 2009.This study aims to analyze the factors that influence interest in using the LinkAja digital wallet using the UTAUT 2 method. The object of this study is the LinkAja digital wallet user who is domiciled in Jakarta. The independent variables examined in this study were Performance Expectancy, Effort Expectancy, Social Influence, Facilitating Conditions, Hedonic Motivation, and Habit on Behavior Intention using PLS-SEM analysis techniques. The results of this study indicate that Price Value has a positive effect on Behavior Intention.

Keywords
Behavior Intention; Digital Wallet; PLS-SEM; UTAUT 2
References

Budiarto, R. (2018). Analisis faktor adopsi aplikasi mobile berdasarkan pengalaman, usia dan jenis kelamin menggunakan UTAUT2. Jurnal Ilmiah Teknologi Sistem Informasi, 3(2), 114-126.

Chang, C. M., Liu, L. W., Huang, H. C., & Hsieh, H. H. (2019). Factors influencing online hotel booking: Extending UTAUT2 with age, gender, and experience as moderators. Information, 10(281), 1-18.

Enaizan, B., Mohammed, A.G., Alnoor, A., Alabboodi, A.S., & Enaizan, O. (2019). Customer acceptance of mobile marketing in Jordan: An extended UTAUT2 model with trust and risk factors. International Journal of Engineering Business Management, 11, 1-10.

Faridhal, M. (2019). Analisis transaksi pembayaran nontunai melalui e-wallet: Perspektif dari modifikasi model Unified Theory of Acceptance and Use of Technology 2. Jurnal Ilmiah Mahasiswa FEB Universitas Brawijaya, 7(2), 1-17.

Gayatrie, M.S., A. Kusyanti , A & Saputra, M. C (2017). Analisis penerimaan OS Windows 10 dengan Unified Theory of Acceptance and Use of Technology (UTAUT2). Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer, 1(6), 514-523.

Harsono L.D, & Suryana L.A (2014). Factors affecting the use behavior of social media using UTAUT 2 model. Proceedings of the First Asia-Pacific Conference on Global Business, Economics, Finance and Social Sciences (AP14 Singapore Conference), Paper ID: S471.

Ispriandina, A. & Sutisna, M. (2019). Faktor-faktor penerimaan teknologi yang memengaruhi intensi kontinuitas penggunaan mobile wallet di Kota Bandung. Prosiding Industrial Research Workshop and National Seminar, 10(1), 1046-1055.

Jambulingam, M. (2013). Behavioural intention to adopt mobile technology among tertiary students. World Applied Sciences Journal, 22(9), 1262-1271.

Kwateng, K. O., Atiemo, K. A. O., & Appiah, C.(2019). Acceptance and use of mobile banking: an application of UTAUT2. Journal of Enterprise Information Management, 32(1), 118-151.

Lubis, M. F. T. & Rahmiati, F. (2019). User acceptance of online travel agents agent for millenials and gen Z. Jurnal Muara Ilmu Ekonomi dan Bisnis, 3(2), 375– 388.

Nugroho, K. T., Kusrini, & Sudarmawan (2018). Pengujian Sistem Informasi Pengelolaan Keuangan Daerah berbasis Web Kabupaten Majalengka dengan Menggunakan UTAUT 2. Prosiding Seminar Nasional GEOTIK 2018, 111-120.

Nugroho, P., Winarno, W.W., & Hartanto, R. (2017). Faktor-faktor yang mempengaruhi niat menggunakan mobile payment dengan pendekatan extended The Unified Theory of Acceptance and Use of Technology. Prosiding Seminar Nasional CITEE 2017, 226-233.

Nuriska, A., Asakdiyah, S., & Setyawan, R. R. (2018). Factors affecting behavior intention in using Go-Pay with the Modified Unified Theory of Acceptance and Use of Technology 2 Model (UTAUT 2). Muhammadiyah International Journal of Economics and Business, 1(2), 107-114.

Pertiwi, N.W. & Ariyanto, D. (2017). Penerapan model UTAUT 2 untuk menjelaskan minat dan perilaku penggunaan mobile banking di Kota Denpasar. E-Jurnal Akuntansi Universitas Udayana, 18(2), 1369-1397.

Putri, D. A., Indrawati, &, Harsono, L. D. (2017). The use of Modified Unified Theory of Acceptance and Use of Technology 2 model to analyze factors influencing continuance intention of e-payment adoption (A case study of Go-Pay from Indonesia). International Journal of Science and Research (IJSR), 6(11), 1322-1326.

Raman, A & Don Y. (2013). Preservice teachers’ acceptance of learning management software: An application of the UTAUT2 Mode. International Education Studies, 6(7), 157-164.

Ramdhani, A.B., Rachmawati, I., & Prabowo, F.S.A, (2017). Pengaruh adopsi teknologi layanan uang elektronik Telkomsel Cash menggunakan pendekatan UTAUT2. e-Proceeding of Management , 4(1), 53-60.

Sutanto, Ghozali, I., & Handayani, R.S. (2018). Faktor-faktor yang memengaruhi penerimaan dan penggunaan Sistem Informasi Pengelolaan Daerah (SIPKD) dalam perspektif Unified Theory of Acceptance and Use of Technology 2 Model (UTAUT2) di Kabupaten Semarang. Jurnal Akuntansi dan Auditing, 15(1), 37-68.

Venkatesh, V., Thong, J.Y.L., dan Xu, X. (2012). Consumer acceptance and use of information technology: Extending the Unified Theory of Acceptance and Use of Technology. MIS Quaterly, 36(1), 157-178.

Zhulhaida, R., & Giri, R. R. W. (2017). Analisis minat masyarakat terhadap penggunaan layanan e-money di Indonesia dengan menggunakan Model Unified Theory of Acceptance and Use of Technology (UTAUT2). Majalah Ilmiah Unikom, 15(2), 155-166.

Information
PDF
5091 times PDF : 5593 times