COMMUNICATION PATTERNS AND INTERACTIONS BETWEEN DEAF EMPLOYEES AND CUSTOMERS AT SERONA COFFEE BINTARO
Gunadarma University
Indonesia
Gunadarma University
Indonesia
Gunadarma University
Indonesia
Gunadarma University
Indonesia
Abstract
This research aims to find out how the Communication Patterns and Interactions of Serona Coffe Bintaro Deaf Disabled Employees with Customers, as well as how customers and the public respond. The research method used is descriptive qualitative with fact finding and appropriate interpretation. The research paradigm used is a constructivist paradigm. The theory used in this research is Interpersonal Communication Theory. The results of this research were obtained through data collection techniques such as in-depth and structured interviews with informants or sources as a form of data search and direct documentation in the field which will be analyzed by researchers.
Keywords
References
Budyatna, M. (2015). Teori-Teori Mengenai Komunikasi Antar Pribadi. Jakarta: Kencana
Dwi, B & Rakhma, D. (2019). Proses Pembentukan Self Esteem dan Self Identity pada Teman Tuli di Organisasi Gerkatin Depok. Wacana: Jurnal Ilmiah Ilmu Komunikasi Vol 18 No 2. https://doi.org/10.32509/wacana.v18i2.914.
Haryono, C. G. (2020). Ragam Metode Penelitian Kualitatif Komunikasi. Jawa Barat: CV Jejak (Jejak Publisher).
https://spa-pabk.kemenpppa.go.id/index.php/perlindungan-khusus/anak-penyandang-disabilitas/723-penyandang-disabilitas diakses pada november 23, 2023, pukul 13.10 wib.
https://serupa.id/pola-komunikasi-pengertian-jenis-primer-sekunder-sirkular-dll/ diakses pada november 23, 2023, pukul 15.25 wib.
Morrisan. (2018). Teori Komunikasi: Individu Hingga Massa. Jakarta: Prenada Media Group.
Novia, NH, & Dwikurnaningsih, Y. (2023). Hubungan Pola Asuh Orangtua dan Komunikasi Interpersonal Dengan Interaksi Sosial Remaja Karang Taruna Grogol RW 07 Blotongan Salatiga. Jurnal Ilmiah Wahana Pendidikan , 9 (1).
Rasyid, N. Fauziah, D & Andinata, M. (2024). Brand Awareness Communication Strategy in Setujuan Coffe Marketing on Instagram Social Media. Jurnal Komunika Vol 20 No 2. https://doi.org/10.32734/komunika.v20i02.18042.
Rasyid, N. Dwi, R. Anggraini, D & Yusnitasari, T. (2024). Strategi Komunikasi Pelestarian Budaya Tari Tradisional Jaipong di Era Modernisasi pada Sanggar Eschoda Management. Caraka: Indonesia Journal of Communication Vol 5 No 2. https://doi.org/10.25008/9mcbab90.
Said, I. (2017). Warung Kopi dan Gaya Hidup Modern. Jurnal Al-Khitabah. 3 (1): 38-44.
Wayne Pace. 1979. Interpersonal Communication.Bandung: PT.Remaja Rosdakarya.
Walidin, W., Saifullah, & Tabrani. 2015. Metodologi Penelitian Kualitatif & Grounded Theory. FTK Ar-Raniry Press
Widinarsih, D. (2019). Penyandang Disabilitas di Indonesia: Perkembangan Istilah dan Definisi. Jurnal Ilmu Kesejahteraan Sosial. 20(2).
Young, Alys, et al. (2017). Hearing people perceiving deaf people through sign language interpreters at work: on the loss of self through interpreted communication. Journal of Applied Communication Research. Vol. 47(1).
